Shipping and Returns

Welcome to the Micaela Oliveira Online Store

We are prepared to provide you with the best possible shopping experience. On this page, you can find all the important information so that you can enjoy our website safely. These conditions regulate all the steps necessary to place the order and guarantee the tracking of your order. Read carefully and if you need any further clarification, be sure to contact us.

How to place your order?

You can complete your order by completing the purchase process by adding the product (s) or service (s) you want to order to the shopping basket.

In order for us to prepare and ship your order, we recommend:

a) Register on the website providing the information requested there.

b) Log in (providing a combination of email and password chosen by you when registering).

c) Complete the information and choose the options available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name you want for tax purposes shown on the invoice).

The final confirmation of the order is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale which will be the only ones applicable.

Our commitment will honor orders received online only up to the limit of available stocks. In the absence of product availability or anomalies in the delivery process due to weather or natural disasters, pandemics and epidemics and other exceptional circumstances, we undertake to inform you as soon as possible.

The data contained in the invoice are the sole responsibility of the user. The invoice once issued cannot be reissued with changes.

Order requests are valid for 48 hours, forty-eight hours, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period . If the payment is not received by our services within that period, the order cannot be validated. Any amount received after this date will be returned or used for a new order.

What payment methods are available?

The website accepts the payment method Credit Card via the Payment Gateway from Montepio.

The debit will be made to your card immediately after confirmation of the shipment of the goods. If some products ordered are out of stock, their value will be credited after the order is closed.

What are the delivery times and shipping costs?

Delivery times in Portugal vary between 8 - 10 working days according to the item ordered. Our ability to respond within these deadlines varies depending on stock availability, as well as during promotions, sales and Christmas periods. Delivery is carried out by the DHL company in Portugal and Spain. Other providers may be requested for shipments outside the Iberian peninsula.

Shipping is free on all orders to mainland Portugal.

For other countries in Europe, postage will be calculated at the end of the order. We emphasize that shipments to countries outside the EU may require payment of customs costs, according to the country of delivery.

In case the carrier is not available to deliver the products on the date indicated, he will be contacted in order to indicate another delivery date.

Can I customize items or place special orders?

We are completely available to receive your personalization request or custom order. To ensure a smooth and more personalized process, we ask that you contact us so that we can together define how, when and what we can do to deliver an exclusive piece for you.

Can I cancel my order?

We want you to have the best experience with us. If, for any reason, you are not fully satisfied, we have a simple and transparent return policy.

The cancellation or return process is handled on a case-by-case basis by Micaela Oliveira. The order must arrive in writing to the contact email, up to 14 calendar days after the order, according to DL nº 24/2014, with the instructions for cancellation or return of the goods answered and defined by the same via.

Whenever possible, the refund must be made using the same payment method, but if this is not possible, we will ask you to provide proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.

We commit to reimburse you within the maximum period 15 working days.

Returned products must be in a condition of sale, that is, in the same condition in which they arrived in your hands, without any anomaly or damage. If the value resulting from the exchange of products for an order is lower or higher than the initial value of the same, the conditions of adjustment will be indicated at the time.

We cannot offer returns or exchanges of dresses, accessories, separate skirts, suits or any other item that has been made to measure or customized.

In the event of an epidemic, pandemic and exceptional circumstances that jeopardize public health, more restrictive rules may apply in our return or exchange policy.

If you have questions about your online order or need further assistance, please contact us using the method of your choice: e-mail or telephone +351 917 174 732. Our customer service team is available Monday to Friday from 9am to 6pm. Questions outside business hours will be answered on the next business day.

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